return & refund policy

Return & Refund policy – Matline Branding Co.

Effective Date: 18/02/2025

Return and Refund Policy

At Matline, our goal is to provide you with high-quality custom mats that reflect your unique style and identity. Each mat is meticulously crafted to your specifications, ensuring a personalized product that meets your expectations.

Returns and Exchanges: Due to the personalized nature of our custom mats, we do not accept returns or exchanges for products that have been approved and processed. Once you have given your final approval for the mockup and the production process has begun, your order is considered final.

Quality Assurance: We take great care to ensure that each mat is made with the utmost attention to detail and quality. If you encounter any issues with the quality or craftsmanship of your mat, please reach out to our customer support team within 7 Days of receiving your order. We will promptly address any concerns and work with you to find a satisfactory solution.

Order Changes and Cancellations: If you need to make changes to your order, including design or sizing modifications, please contact us as soon as possible. If production has not yet commenced, we will do our best to accommodate your changes. Cancellations are also accepted within 24 Hours of placing your order, provided production has not started.

Damaged or Defective Items: In the rare event that your custom mat arrives damaged or defective, please contact us immediately. We may request photos of the issue to assess the situation. We will then work to provide a suitable resolution, which may include a replacement or a refund.

Refunds: Refunds will be considered on a case-by-case basis for circumstances not covered by this policy. If a refund is approved, it will be processed using the original payment method and may take a few business days to reflect in your account.

Please note that any design elements, colors, and text that you provide during the design approval process are your responsibility. We are not liable for any errors or discrepancies in the design that were present in the approved proof.

We strive to ensure your complete satisfaction with your Matline custom mat. If you have any questions or concerns about this policy, or if you require assistance, please contact our customer support team at admin@matlineau.com

Thank you for choosing Matline!